Privacy Policy

Last updated November 2020

ARTi Pty Ltd trading as Alice’s flowers & designs (referred to herein as “company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@alicesflowersdesigns.com.au.

When you visit our website https://alicesflowersdesigns.com.au/ (“Site”) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. If there are any terms in this privacy policy that you do not agree with, please contact us at info@alicesflowersdesigns.com.au, or discontinue use of our site and our services.

This privacy policy applies to all information collected through our Site and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Site/s”).  

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.  

WHAT INFORMATION DO WE COLLECT? 

Personal information you disclose to us

Summary: We collect personal information that you provide to us such as name, address and contact information (email address) and payment information (via our third party payment processor) in connection with any purchases you make with us. We collect personal information that you voluntarily provide to us when registering at the Site, expressing an interest in obtaining information about/from us or our products and services, when participating in activities on the Sites or otherwise contacting us.  

The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we collect can include the following: 

Name and Contact Data. We collect your (and/or your gift recipients) first and last name, email address, postal address, phone number, and other similar contact data. 

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions. We do not directly handle and/or store any payment instrument details unless you provide these to us directly, in which case we securely destroy such details immediately after its intended use. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.   

Information automatically collected 

Summary: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Sites. We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information.  This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. 

Information collected from other Sources 

Summary: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.  We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties. Examples of the information we receive from other sources include: social media profile information (your name and any other information that you choose to make public); marketing leads and search results and links, including paid listings (such as sponsored links). 

HOW DO WE USE YOUR INFORMATION?

 Summary: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. 

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:   

  • Fulfill and manage your orders We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
  • To send you marketing and promotional communications We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes. You can opt-out of our marketing emails at any time in writing (see the “Your Privacy Rights” below).
  • To send administrative information to you We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To post testimonials We post testimonials on our Sites that may contain personal information. We will only use testimonials that you have provided in a public forum. If you wish to update, or delete your testimonial, please contact us at alicesflowersdesigns@outlook.com. Please include your name, testimonial location, and contact information. 
  • Deliver targeted advertising to you We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.  
  • Administer prize draws and competitions We may use your information to administer prize draws and competitions when you elect to participate in competitions.
  • Request Feedback We may use your information to request feedback and to contact you about your use of our Sites, and/or to follow up on any service delivery concerns.  
  • To protect our Sites We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions and policies
  • To respond to legal requests and prevent harm If we receive a legal request, we may need to inspect the data we hold to determine how to respond. 
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.    

WILL YOUR INFORMATION BE SHARED WITH ANYONE? 

Summary: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. 

We only share and disclose your information in the following situations:

  • Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time.  This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Sites. These companies may use information about your visits to our Sites and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
  • Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
  • With your Consent. We may disclose your personal information for any other purpose with your consent.
  • Other Users. When you share personal information (for example, by posting comments, contributions or other content to the Sites) or otherwise interact with public areas of the Site, such personal information may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Summary: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy. 

DO WE USE GOOGLE MAPS?

Summary: Yes, we use Google Maps for the purpose of providing better service.

Our Sites use Google Maps APIs. Please refer to the Google Maps APIs Terms of Service. To better understand Google’s Privacy Policy, please refer to their website. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.

For a full list of what we use information for, please see the previous sections titled “Use of Your Information” and “Disclosure of Your Information.”

IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?  

Summary: We may transfer, store, and process your information in countries other than your own.

Our Site is hosted by a third party. You should review its details with regards to the location of their servers. If you are accessing our Sites from outside of the listed location of servers, please be aware that your information may be transferred to, stored, and processed by the third party web hosting entity and by those third parties with whom we may share your personal information (see “Disclosure of Your Information” above), in all countries as appropriate.

If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law. 

Such measures implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between us and our third-party providers, which require all such recipients to protect personal information that they process from the EEA in accordance with European data protection laws. 

WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

Summary: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites. 

The Sites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Sites. You should review the policies of such third parties and contact them directly to respond to your questions.

HOW LONG DO WE KEEP YOUR INFORMATION? 

Summary: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE? 

Summary: We aim to protect your personal information through a system of organizational and technical security measures. 

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment. 

DO WE COLLECT INFORMATION FROM MINORS? 

Summary: No. We do not knowingly collect data from or market to children under 18 years of age. 

We do not knowingly collect data from or market to children under 16 years of age.  By using the Sites, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site.  If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.  If you become aware of any data we have collected from children under age 16, please contact us at info@alicesflowersdesigns.com.au.

WHAT ARE YOUR PRIVACY RIGHTS?

Summary: You may review, change, or terminate your account at any time. In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. In some regions (like the European Economic Area), you have certain rights under applicable data protection laws.  These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please make a written request to info@alicesflowersdesigns.com.au. We will consider and act upon any request in accordance with applicable data protection laws.

You have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt-out of interest-based advertising by advertisers on our Site visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy. 

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

DO WE MAKE UPDATES TO THIS POLICY?

Summary: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information. 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions, comments or complaints about this policy, email us at info@alicesflowersdesigns.com.au or by post to:

ARTi Pty Ltd t/a Alice’s Flowers & Designs 

22 Fitzwilliam Street, 

Kew VIC 3101 

Australia

The “data controller” of your personal information is ARTi Pty Ltd. 

COOKIE POLICY

Last updated November 2020

Cookies are small pieces of information which are issued to your device when you visit a website or some applications and which store and sometimes track information about your use of the website or application. If your browser is set up to accept cookies, when you visit our website, we may use cookies, pixel tags and other technologies to automatically collect the following information:

  • technical information, including your IP address, session details, browser type and version, domain name, details of any website which has referred you to our website, device identifier, your location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and errors;
  • information about your visit; and
  • length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. We may also use this information to personalise our interactions with you and to maintain and improve the site, application and our services. 

The types of cookies and similar technologies we use:

  • Strictly necessary cookies that are required for the operation of our website, such as cookies that enable us to comply with the law (for example, to keep your information safe).
  • Performance cookies which recognise and count the number of users to our website and help us see how users move around our website. These cookies do not collect information that personally identifies a visitor.
  • Functionality cookies which are used to recognise when you return to our website and assist us to personalise your content and website experience by remembering your preferences. By using our website, you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings (please see below).
  • Targeting cookies and web beacons/tracking pixels which are used to record your visit to our website, the pages you have visited and the links you have followed. These cookies and tracking pixels are used by operators of third-party advertising networks such as Google and Facebook to advertise relevant products to you on the internet, based on the products and categories you looked at or purchased on our website. 

We also use third party cookies of suppliers who set their own cookies or similar technologies on our website with our permission to improve customer experience and offer additional functionality.

This website utilizes the online advertising programs from various third-party providers from time to time, such as “Google AdWords” and associated conversion tracking cookies may be set on the user’s browser. The information collected by the conversion cookies are used by such third-party providers to provide information such as conversion statistics to clients who have opted-in for conversion tracking. If you do not want to allow these cookies on your device, you may be able to deactivate them through your user settings in your internet browser, for example you can deactivate the Google conversion-tracking cookie through your user settings in your internet browser.  

We also use Google AdWords remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us you can opt out using the DoubleClick opt-out page (http://www.google.com/settings/ads) or the Network Advertising Initiative opt-out page (http://www.networkadvertising.org/managing/opt_out.asp).  

We also use Google Analytics to help analyse how you use our site. Google Analytics generates statistical and other information about website use by means of cookies. The information generated is used to create reports about the use of our site. Google will store this information. If you do not want your website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout  

Most web browsers are set-up to initially accept cookies. If you would rather not have any of this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies, you may not be able to access all parts of this website, including the purchase section. For more information and to learn how to disable cookies, please visit https://www.allaboutcookies.org/ or www.youronlinechoices.com.  

We inform you, where relevant, of our use of cookies and other device identifiers on arriving at our site. You acknowledge and agree by continuing to use our site without managing your cookie and device choices and preferences that you consent to our cookie and device identifier settings. 

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