FAQ

We have compiled a list of our frequently asked questions to save you some time. Should you have any queries that are not specified below, do send us an email or call us.

Our standard trading hours are as follows:
Monday – Sunday | 8:00 am – 5:00 pm

We are happy to hear from you outside of these hours as well and we will always do our very best to respond as soon as possible. 

Our studio is based in Kew, Victoria – and whilst we are happy to arrange appointments by request, we do not have a retail shop for over-the-counter sales.

Customers can park along Fitzwilliam Street or alternatively along Byron Street with 2 hours parking available. 

It’s important to us that you receive your flowers when you want them and as fresh as possible.

To ensure this happens, we will personally hand deliver your flowers and try our very best to do so at a time of your choosing, provided it is within our overall guidelines below. Please ensure you clearly state your preferred delivery time in the ‘Special Instructions’ section.

Our overall delivery guidelines are:

– For all orders placed before 1:00 pm, same day delivery.

– For all orders placed after 1:00pm, next day delivery anytime after 8am.

We love our staff – they are the people that create our magic. To show our appreciation and make sure they can enjoy precious time with their families and friends, we generally do not deliver on Sundays or public holidays. If you have a special requirement, please let us know and we will try our very best to accommodate you. 

We are currently focused on providing the best possible service to our wonderful customers in Victoria. We have plans to expand to other states and look forward to servicing customers in those states in the very near future.

To keep our flowers amazing and fresh, we try our best to source our flowers on the morning of delivery. On average, floral arrangements last from 4 days to a week, whilst some native wildflowers can even last up to 2 weeks.

Having beautiful flowers is actually really easy. Upon receiving your flowers or as soon as possible, gently unwrap them, cut about 2cm diagonally off the bottom of the stems and place in cool, fresh water. Note that this will all be done for you already for arrangements supplied in vases. Change water and clean the vase every 2 days for maximum longevity. Flower food (we normally provide a sachet for our bouquets) can also be used to mix into the fresh water. All flowers should be kept out of direct sunlight and away from heat sources.

LIGHT 

Place terrariums indoor with bright, but indirect light. Never put in direct sunlight or outside.  

WATER 

Open Terrariums – Pour or spray water directly into soil and plants to make the soil moist (around half a cup) around once every 14-20 days depending on season and climate (more in hot or dry weather, less in cold). Keep soil moist between watering but not soaking wet. Don’t let open terrariums dry out completely.  Sealed Terrariums – require little watering, check the soil is moist. When in doubt, it is always better to withhold water then to give too much. Sealed terrariums will fog up, which is perfectly normal. 

(if you are going away for extended time you can put a lid on it and this will keep it moist).

PRUNING 

Many plants in a terrarium will gradually outgrow their limited space. A little trimming often promotes side shoots that fill out plants. Be sure to remove all dead vegetation from the terrarium. You should also trim tips if they start to touch the glass. Remove any plants that begin to rot. Rot is often associated with too much moisture. Terrarium may need re-potting when root bound.  

CLEANING 

Glass/vase of terrarium will need to be cleaned occasionally with a damp cloth to remove build up on glass.

Most indoor plants generally prefer warm indirect sunlight and allow top 2-3 cm of soil to dry out between watering as over watering may lead to root rot, signs of this are yellowing or wilting leaves. 

Yes, we offer a variety of maintenance and service packages including subscription-based arrangements for regular fresh flowers, designed to suit your needs. Please contact us and we would be happy to discuss further.

We accept all major credit cards, debit cards, Apple Pay and PayPal (via a secure server provided by a third party payments processing agency). Please refer to our Privacy Policy for further details.

We also accept direct bank transfers upon request.

If any of our products fail to meet your expectations, please contact us within 48 hours of receiving them so that we can understand what went wrong and how we can make it right (including replacing your purchase, if appropriate). 

Once you place an order, you will receive an order confirmation to your nominated email address (or phone call) within 30 minutes. Please let us know immediately if any of the details contained therein are incorrect. In the event that we need to discuss any of your special requirements with you (for example, if you have provided a specific delivery timeframe that we are unable to fulfil), we will contact you by phone (or email, if we are unable to reach you) to discuss alternative arrangements. We will then get straight to work building your beautiful arrangement and will contact you again once the flowers are ready for delivery.