About Our Deliveries

Delivery Rates

Our delivery rates are shown below:

Order value $

Local (Kew/Kew East/ Hawthorn/Hawthorn East)

 OR

 Pick-up

Less than 10km from Melbourne CBD 10-20km from Melbourne CBD 20-30km from Melbourne CBD Greater than 30km from Melbourne CBD*
Orders up to $85 Free $15 $20 $35 $45
Orders over $85 Free Free $15 $30 $40
Delivery locations/ratesOrders up to $85Orders over $85
Local (Kew/Kew East/ Hawthorn/Hawthorn East) OR Pick-upFreeFree
Less than 10km from Melbourne CBD$15Free
10-20km from Melbourne CBD$20$15
20-30km from Melbourne CBD$35$30
Greater than 30km from Melbourne CBD*$45$40

 

*For shipping addresses more than 30km from the Melbourne CBD, we may need to apply a small surcharge depending on the specific distance. We will contact you to confirm the surcharge (if applicable) and your order (or feel free to contact us before placing your order).

Deliveries and Redeliveries

It’s important to us that you receive your flowers when you want them and as fresh as possible. We will personally hand deliver your flowers and try our very best to do so at a time of your choosing, provided it is within our overall guidelines below. Please contact us directly in case of any questions.

Our overall delivery guidelines are:
For all orders placed before 1:00 pm, same day delivery.
For all orders placed after 1:00pm, next day delivery anytime after 8am.

Due to the nature of our products, we may require you (or your nominated recipient) to receive and sign for the goods. In the event that no one is there to receive our delivery (and you have not granted us authority to leave your flowers unattended) we will bring your flowers back to our studio and contact you to arrange redelivery as soon as possible. All redeliveries will incur a redelivery fee of $10 or the original delivery fee charged, whichever is greater (except in the case where we were at fault).

If you have provided ‘authority to leave’ or a concierge / building security signs for your delivery, we are not responsible for the delivered product from the point of delivery.

Delivery on public holidays

We generally do not deliver on public holidays. If you have a special requirement, please let us know and we will try our very best to accommodate you.
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